Response Crew Handyman

Tricia Bank
5 Star
Response Crew is my new favorite handyman company. We had a hot water leak that resulted in the need for some drywall, baseboard, and carpet removal for a drying out process of everything affected by the leak. Per our insurance company, two different construction companies came out to give us an estimate on needed repairs. When it came time to schedule, neither of the other companies were responsive. I called Response Crew, and they scheduled us for repairs in less than 2 weeks! The intake process is really simple. I emailed Response Crew a report of what we needed fixed and photos of the job. They sent back an estimate for labor and said any needed materials would be charged at actual cost (no mark-ups). On the day of service, Jack called prior to the service window time to let me know he was on the way. Jack and David arrived on time. They were friendly, knowledgeable, and professional. They completed the work as discussed in my emails with Response Crew, and even finished a little earlier than expected. Of note: we still need some carpet padding replaced and a small area of carpet re-installed, but Response Crew let me know ahead of time that they don’t contract for flooring needs. I highly recommend Response Crew for any household repairs that they contract for. This is the second time we have worked with them, and we have been very pleased with their work and communication on both projects. They also seem to have very fair and transparent pricing, which is always nice. Thanks Response Crew!
Tuesday 15th November 2022

Chance Berndt
5 Star
As a poor grad student, I thought I was doomed when the front door to the condo I rent was kicked in overnight. The deadbolt lock and door frame were irreparably damaged, so I was left without a way to lock the only entry door to my home during an extremely busy time in the semester. Luckily, I was quickly contacted by Jennifer with Response Crew after filling out an online form. After snapping a few photos and sending over an e-mail, I was provided with a reasonable quote the very next day. Jennifer understood my situation and that I needed this problem handled quickly and was able to schedule a service appointment within the week. The Response Crew member who fixed my door, Luis, was on-time, friendly, efficient, and went the extra mile: the three cats in my apartment were rather inquisitive of the work he was doing and he made sure that they didn't escape! The finished door looks like nothing ever happened. I was sent an invoice within two hours of the job being completed. The work took exactly as long as quoted, yet the finished project still came in under the quoted budget - a VERY nice surprise. Thanks again to Jennifer, Luis, and Response Crew - I'll be recommending to my friends and clients!
Monday 4th October 2021

Jonathon Krick
1 Star
Like a lot of reviews. Complete lack of professionalism. They hung a tarp canopy over our backdoor and chose to use flimsy string, and even tied two pieces of string together because it wasn’t long enough. Pictures attached. It sagged so bad the next day we couldn’t even open our backdoor. Jennifer said that was normal lol. Within three days the canopy completely fell. It took them two weeks to come out again. They then lied about how long it would take to fix it when I tried to work with them, wont use them just based on shady business ethics. Use a different company that knows what they’re doing.
Thursday 12th October 2023

Jay H.
4 Star
I have to replace the under-cabinet microwave with a range hood to better vent out the kitchen air. When I requested the quote, there are only few responses, and one is not available (booked out till September), one is out of service area, the only positive feedback is Response Crew. Kelly arrived early before the scheduled time, and tried his best to do the job. However, the scope of the project given to him was not completely the way I mentioned in my quote. I stated that after installing the range hood there are back splash tiles need to be patched up, Kelly was not aware of this, and said they do not provide tile service. I wish they had made that clear. Also, because the weight and location of the 2 machines, the job usually requires 2 persons to better proceed. I hope the company will consider to equip the technicians with jacks or other appropriate tools to handle the job in the future. In any case, I helped Kelly to finish the job as much as I can with limited supplies from Lowe's (the duct pipes are not flexible, so Kelly needed to do some improvise). Overall, for the time and cost spent on this project, we are good with the end result.
Wednesday 20th April 2022

Lindsey A
5 Star
I've enlisted Response Crew's services for various projects over the past 2 or 3 years - both in my own home and at work. They have always been wonderful to work with! Everyone from the owner to the technicians they employ are polite, helpful and truly care about their clients. Whether it's completing a bathroom renovation at home or helping out at work when we are short-staffed in maintenance, they are definitely my 'go-to' for home repairs & renovations.
Thursday 16th May 2019