Renovation Inc.

Highly WOULD NOT RECCOMEND. They messed up my flooring and after trying to get ahold of them to fix they ignore me. If youre looking for quality work and/or someone to fix a bad job, contact Dave with Luxr... He fixed the bad job that was done here and for a very affordable price! I have worked with Renovation Inc for years as a design studio and resource for clients, the owners Tabby and Larry are reliable and quick to respond unlike other companies. Their full time cabinet designer Bill is amazing and offers ideas for any budget. See you guys again soon! We were introduced to this company (Tabitha) from a contractor we were going to hire to do a renovation on a home we just bought. He sent us to Renovation Inc to look at various materials for cabinets, shower, floors & countertops. From the start Tabitha was very unfriendly and acted like we were taking up her precious time. The store hours on the door say they are open on Saturday, but in a conversation with Tabitha, who came off as very snotty, told us that they are wrong and they just started to close on Saturday. Luckily, we had an appointmen but we arrived early thinking we could look around the "showroom" until our appointment time. Once they arrived, we were introduced to the couple. The husband was very nice and friendly. Tabitha was not. She never smiled, never tried to build a rapport with us - didn't seem to care about earning our business. She may be talented in decorating, but she is not talented when it comes to connecting with a customer, making the customer feel that they matter, and that she wanted our business. In today's market, there are a lot of design options. Tabitha really needs to learn the importance of customer interaction and the importance of it. Her interaction told us that she thought was too busy and good for us and didn't want to say or do anything to prove otherwise. In text messages she never said thank you or you're welcome. Honestly, she is the rudest person I've ever seen who owned a business and who supposedly wants to work with people and earn business.We took samples with us, and she told us she was going to meet with the contractor at the house to do measurements. We sent photos of our choices and of course, promised to bring the samples back asap. There was a miscommunication, and she was unwilling to do get the measurements done, even though it was her and the contractor's miscommunication fault. I was having dental surgery trying to accommodate her "busy schedule". With all of this we decided that it was obvious Tabitha did not want our business and the contractor also lost our business because of her lack of customer service and flexibility. Once we "fired them" she kept texting us asking for the samples even though we promised we would return them within 48 hours - which we did. WIth the exception of the husband, the other guy that was there when the samples were dropped off was as unfriendly as Tabitha. Hopefully this review will help her learn that the customer is the basis of a business - not her so-called talent. I would stay away! Bootleggers! What a wonderfully fun and fantastic meal! Loved every morsel of the appetizers and our dinner! The wait staff is friendly and attentive. While we were there, several families with children were there enjoying dinner and there were some people at the bar side. Highly recommend going here if you are in the area! Welcome to Renovation Inc., your premier remodeler in Phoenix, AZ! Since 2005, we've been a trusted family-owned showroom and design center, offering a wide range of services to transform your space. From kitchen, bathroom, and closet remodels to fireplaces, doors, windows, and complete home renovations, we are your one-stop shop for all of your remodeling needs. Our on-site designers are here to bring your vision to life, guiding you through every step of the process. Let us help you make confident decisions and create the space of your dreams. Contact us today to get started on your next project!

Botanist Of The Valley LLC
5 Star
Amazing showroom , highly recommend. Everyone is friendly and helpful. Answered all questions and created a poise and educational environment. Thank you for the assistance Tabby !
Wednesday 24th July 2024

Marty Martinez
5 Star
Really high quality and even better people. Had a great conversation with the owners and our meeting with smoothly.
Wednesday 24th July 2024

Peyton September
5 Star
I have worked with Renovation Inc for years as a design studio and resource for clients, the owners Tabby and Larry are reliable and quick to respond unlike other companies. Their full time cabinet designer Bill is amazing and offers ideas for any budget. See you guys again soon!
Tuesday 15th August 2023

Wendy J Voss
1 Star
We were introduced to this company (Tabitha) from a contractor we were going to hire to do a renovation on a home we just bought. He sent us to Renovation Inc to look at various materials for cabinets, shower, floors & countertops. From the start Tabitha was very unfriendly and acted like we were taking up her precious time. The store hours on the door say they are open on Saturday, but in a conversation with Tabitha, who came off as very snotty, told us that they are wrong and they just started to close on Saturday. Luckily, we had an appointmen but we arrived early thinking we could look around the "showroom" until our appointment time. Once they arrived, we were introduced to the couple. The husband was very nice and friendly. Tabitha was not. She never smiled, never tried to build a rapport with us - didn't seem to care about earning our business. She may be talented in decorating, but she is not talented when it comes to connecting with a customer, making the customer feel that they matter, and that she wanted our business. In today's market, there are a lot of design options. Tabitha really needs to learn the importance of customer interaction and the importance of it. Her interaction told us that she thought was too busy and good for us and didn't want to say or do anything to prove otherwise. In text messages she never said thank you or you're welcome. Honestly, she is the rudest person I've ever seen who owned a business and who supposedly wants to work with people and earn business. We took samples with us, and she told us she was going to meet with the contractor at the house to do measurements. We sent photos of our choices and of course, promised to bring the samples back asap. There was a miscommunication, and she was unwilling to do get the measurements done, even though it was her and the contractor's miscommunication fault. I was having dental surgery trying to accommodate her "busy schedule". With all of this we decided that it was obvious Tabitha did not want our business and the contractor also lost our business because of her lack of customer service and flexibility. Once we "fired them" she kept texting us asking for the samples even though we promised we would return them within 48 hours - which we did. WIth the exception of the husband, the other guy that was there when the samples were dropped off was as unfriendly as Tabitha. Hopefully this review will help her learn that the customer is the basis of a business - not her so-called talent. I would stay away!
Wednesday 25th January 2023

Anna Yoesting
5 Star
The staff if very helpful with making decisions especially since I am on a budget!! They don't seem to be greedy and mark up prices since they are the best I found so far, price match from anywhere which is also a plus. I Definetly recommend
Thursday 11th October 2018